Intalect are seeking additional 2nd line Support / Helpdesk engineers to expand an existing team of engineers supporting customers networks.
The role includes supporting several Microsoft based networks located all around the country by means of remote connections. Supported applications include Windows 2000, 2003 & 2008 servers, Windows XP & Vista Desktop and Laptops, Microsoft office as well as Exchange servers, Firewalls and various comms related equipment.
Administrative tasks will vary building and installing replacement servers, setting up ADSL Connections day to day administrative tasks such as checking backups, creating users etc through to trouble shooting problems to ensure the smooth running of customers IT networks and equipment.
You will be responsible for taking phone calls direct from customers, logging faults into our helpdesk system and following any issues through to conclusion. You must have a car as you will be required to occasionally attend site to install new equipment or rectify faults that cannot be dealt with remotely and ideally be located within a 30 min drive from Hinckley, Leicestershire.
Previous experience working on a helpdesk or in a very similar environment will be beneficial as would having any Microsoft qualifications.
Intalect Ltd is a Midlands based company providing outsource IT Services to both local and national businesses. Being a Microsoft Gold Partner we provide IT & Voice based solutions to a number of different industries and to ensure we provide the level of service our customers require are looking to expand an existing team of engineers.
This is an excellent opportunity to join a well established company that believe in progression and offers the chance to work towards your Microsoft qualifications. If you feel you are suitable for this position then please apply now.
